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At Perfect Dining Set, we take as much care with your satisfaction as we do in crafting our exquisite Portmeirion tableware collections. While we’re confident you’ll adore your floral dinnerware sets and handcrafted glassware, we understand that sometimes adjustments are needed.

Our Return Promise

We accept returns and exchanges within 15 days of delivery for most items in our collection, provided they are in original, unused condition with all packaging intact—just as we carefully packed them for shipment.

Please Note:

For the protection of all our customers, we cannot accept returns on:

  • Personalized or monogrammed items
  • Cake stands with visible signs of use
  • Glassware that has been removed from its protective packaging
  • Items marked as “Final Sale”

Simple Return Process

Step 1: Initiate Your Return

Email our customer care team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return or exchange
  • Reason for return (to help us improve our floral dinnerware collections)
  • Whether you prefer a refund or exchange

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Dear Perfect Dining Set Team,

I would like to request a return/exchange for my recent order #[Your Order Number].

Item(s) to return: [Product Name(s)]

Reason for return: [Please specify]

I would prefer: [Refund/Exchange for [Product Name]]

Thank you for your assistance,

[Your Full Name] [Your Contact Information]

Step 2: Package Your Items

Once your return is approved, please repackage your items with:

  • All original packaging materials
  • Protective wrapping for fragile items like highball glasses or dinner plates
  • The original packing slip (if available)

Step 3: Ship Your Return

We’ll provide you with a return shipping address based on your location (excluding certain Asian and remote regions). For your protection, we recommend:

  • Using a trackable shipping service (DHL or FedEx preferred)
  • Insuring your package, especially for valuable 16-piece dinner sets
  • Retaining your shipping receipt until your return is processed

Note: Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your returned items:

  • Timing: Refunds are processed within 5-7 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is issued

Please allow additional time for the refund to appear in your account, depending on your financial institution.

Exchange Process

For exchanges:

  • We’ll ship your replacement item once the original is received
  • If the new item has a higher value, we’ll invoice you for the difference
  • For lower-value items, we’ll refund the difference

Exchanges are subject to availability of our British-designed dinnerware collections.

Damaged or Incorrect Items

If your Portmeirion tableware arrives damaged or incorrect:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item(s) and packaging
  • We’ll arrange for replacement or refund at no additional cost to you

Questions?

Our customer care team is as attentive as our artisans are to detail. Contact us at:

Email: [email protected]
Postal: 1238 Francis Mine, Sacramento, US 95814

We appreciate your trust in Perfect Dining Set for your tableware needs and will handle your return with the same care we devote to crafting our heirloom-quality collections.

The Perfect Dining Set Team