Welcome to Perfect Dining Set’s FAQ page. We’ve compiled answers to common questions about our exquisite Portmeirion tableware collections to help you shop with confidence. Whether you’re curious about delivery times, return policies, or product care, you’ll find the information you need below.

Product Questions

What makes Portmeirion dinnerware special?
Our Portmeirion collections feature exquisite craftsmanship with delicate floral patterns and timeless designs. Each piece is made from high-quality materials that combine beauty with durability, perfect for both everyday use and special occasions.
Are your dinner sets microwave and dishwasher safe?
Most Portmeirion dinnerware is dishwasher safe, but we recommend checking individual product descriptions for specific care instructions. Microwave safety varies by collection, so please review product details before use.
Do you offer complete dinner sets or can I purchase individual pieces?
We offer both options! You can find complete 16-piece dinner sets, smaller sets with mugs, or individual items like plates, bowls, and glassware to mix and match according to your needs.
How do I care for my floral dinnerware to maintain its beauty?
For best results, hand wash your floral pieces with mild detergent. Avoid abrasive cleaners that could damage the delicate patterns. When stacking, use felt protectors between plates to prevent scratching.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Can I modify or cancel my order after placement?
Orders are processed quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save favorites, and enjoy faster checkout on future purchases.

Shipping & Delivery

How long does shipping take?
We offer two shipping options:
• Standard Shipping (10-15 business days after dispatch) via DHL/FedEx for $12.95
• Free Shipping (15-25 business days after dispatch) via EMS for orders over $50
All orders are processed within 1-2 business days before shipping.
Do you ship worldwide?
Yes! We ship globally except to some remote locations in Asia and other regions. During checkout, our system will confirm if we can deliver to your address.
Will I need to pay customs fees?
International customers may be subject to local import duties, which we cannot predict or control. These fees are the responsibility of the recipient upon delivery.
How are fragile items packaged for shipping?
Each Portmeirion piece is carefully wrapped in protective packaging at our Sacramento facility. Dinner sets are specially secured with extra padding to prevent movement during transit.

Returns & Exchanges

What is your return policy?
You may return unused items in original packaging within 15 days of delivery. Please contact our customer care team at [email protected] to initiate a return.
What if my order arrives damaged?
Please inspect your items immediately upon delivery. If anything is damaged, contact us within 48 hours with photos of the damaged items and packaging for assistance with replacement or refund.
Do you offer exchanges?
Yes! If you’d like a different size or style, contact us within 15 days of delivery. Exchanges are subject to product availability.

Additional Information

Can I request a signature-free delivery?
For the security of your valuable tableware, all deliveries require a signature to ensure safe receipt. We cannot waive this requirement.
Do you offer gift wrapping or special packaging?
While we don’t offer traditional gift wrapping, our elegant packaging makes any Portmeirion piece gift-ready. You may include a gift message during checkout.
How can I contact customer service?
Our team is happy to help at [email protected]. We typically respond within 24 hours during business days.

Didn’t find the answer you need? Our customer care team is always ready to assist you with any questions about our beautiful Portmeirion collections. Email us at [email protected] and we’ll be happy to help.

Shop with confidence knowing your elegant dinnerware is on its way to transforming everyday meals into special occasions.

– The Perfect Dining Set Team